Refund policy

Full refund within 14 days of any payment, for any reason. Updated 23 October 2026.

The rule

Any payment, any reason, 14 days. Ask within 14 days of a payment (the first month, a renewal, or a product-data fix) and you get that payment back in full. You don’t have to give a reason.
Subscriptions. A refunded monthly payment also cancels the subscription, so no further charges are made. You can also simply cancel at any time from the manage link in our e-mails; you keep the service to the end of the month you paid for.
If we can’t deliver. If we can’t complete a product-data fix, or monitoring doesn’t run because of a fault on our side, we refund you without you having to ask.
After 14 days payments aren’t refunded, except where the law gives you a right to a refund (for example under the Consumer Protection Act), which this policy never limits.

All orders: Paddle is the merchant of record for our orders. Ask Paddle at paddle.net (find your order with the e-mail on your receipt), or e-mail us and we will arrange it with Paddle.

Questions about a charge? See our contact details. Full terms: terms of service.